General terms and conditions
1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://frosthotel.ee/ (hereinafter Frost Boutique Hotel online booking) owner A.L.L. Arenduse OÜ for the legal relations while purchasing products and services via Frost Boutique Hotel online booking.
1.2. Purchasing services and products via Frost Boutique Hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used will be responsible for the transaction.
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Carefully observe the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the service/ product provider has the right not to return the prepaid amount.
3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Frost Boutique Hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
The amount shown in online booking can be made through internet banks as well as Visa and MasterCard debit and credit payments.
4. Booking and confirmation
4.1. When making a booking, you are required to state all mandatory fields (f.e. arrival and departure date, name, email address etc). Your booking is only confirmed after you receive the booking confirmation to the email address you have given while making the booking.
5. Cancelling and changing the order and refund
5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification and money refund are written in the description of the accommodation and/or accommodation package price in the online booking. If you cancel the price of a prepayment condition, the service/ product provider has the right not to refund the prepaid amount.
5.2. Accommodation and/or accommodation package is valid from the start and end date of the accommodation and/or accommodation package. Accommodation and/or accommodation package is not valid after the expiry date, and it will not be refunded or changed.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate, as well as the product/ service type available for the new booking, may have changed.
5.4. In case of non-arrival or later cancellation, the service/ product provider reserves the right to charge 100% of the first night as a No-Show fee. If the service/ product provider has any costs made especially for your reservation, you must compensate them.
5.5. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel to avoid any cancellation fee. Please check the policies carefully.
6.1. All personal information provided while making a purchase in the online booking is confidential and is treated by the requirements of the law of personal information.
6.2. A.L.L. Arenduse OÜ has the right to collect personal information provided by the Client. A.L.L. Arenduse OÜ does not give out personal information to third parties without the consent of the customer, except in cases provided by law.
6.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address etc).
6.4. The security of payment with a bank link and a bank card is protected by the SSL security protocol, which ensures that the information exchanged cannot be intercepted or altered by unauthorized persons and will never be shared with merchants or 3rd parties.
7. Obligations of the hotel to its guests
7.1 If you have received an order confirmation of the room, but it turns out that the hotel cannot accommodate you to the booked room, then the hotel has an obligation to provide you with a room in better category free of charge or a room at the hotel of the same level.
8. General information
8.1. Good practices are followed at the hotel.
8.2. If, after the reception of your booking confirmation, it turns out that the hotel is unable to grant you the reserved room, the hotel has a duty to offer you, without a surcharge, a room of a better type or a room in a hotel of the same level.
8.3. Arrival and departure. Your room is at your disposal from 15:00 (3 p.m.) on the date of arrival until 12.00 (12 p.m.) on the date of departure. Cost for the late check-in starting from 00:00 is 30 €.
8.4. Smoking in the rooms is prohibited.
8.5. In the hotel courtyard there are three parking places for passenger cars. Parking is for a fee and reservation in advance is required.
8.6. Pets are not allowed.
8.7. Night’s rest at the hotel is from 23:00. A guest shall be held financially responsible for organizing any unexpected events and/or for the damage caused to the rooms and furnishings of the hotel or to other hotel guests or their property.
8.8. Contractual penalty of 300 € is applied upon violation of the rules.
8.9. Hotel has a cosy relaxation area with a Finnish sauna, steam sauna and pool. Entry to the relaxation area is for a fee; for the hotel guests it is included in the price of the relevant accommodation package.
9.1. All complaints regarding the purchase from the online booking between the customer and Frost Boutique Hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions, the legal acts of the Estonian Republic will be used.
10. Validity of the version
10.1 If a version of this text in some other language does not coincide with the Estonian version or in case of discrepancies between them, the Estonian version shall prevail.
Company legal name: A.L.L. Arenduse OÜ
VAT nr: EE100567375
Address: Kuninga 11, Pärnu, Estonia
Phone: +372 5303 0424